So far, I've met two main attitudes among Italian people: 1) those who follow all the rules to the letter, whilst simultaneously complaining about and apologising for the level of bureaucracy in this country; and 2) those who say <<va bene>> and break all the rules.
For example, the two very helpful people who tried to sort out my internet issues. The first one said that he'd have to send the internet key away to be fixed, and that I needed the warranty, etc. The second one simply took the sim out of the broken key, swapped it for a new one, and handed it to me with a smile.
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